Returns and refunds
Navigation Ed wants you to be confident in your purchase. Nothing on this page limits any rights you may have under the Australian Consumer Law.
Faulty, damaged or incorrect items
If an item arrives faulty, damaged, not as described or incorrect, contact us as soon as practical at matthew@navigationed.com.au with your order details and, where helpful, photographs. Depending on the circumstances and your rights under Australian law, we will arrange an appropriate remedy such as replacement, repair or refund.
Change of mind
If you change your mind, contact us within 14 days of delivery. Change-of-mind returns must be approved before being sent back and generally need to be unused, complete and in resaleable condition. Return shipping for an approved change-of-mind return is normally the buyer’s responsibility unless otherwise required by law.
For hygiene and safety reasons, opened tactile or sensory products may not be eligible for change-of-mind return where the law permits. This does not affect rights relating to faulty or defective goods.
School and bulk orders
Custom, bulk or specially configured school orders may have order-specific cancellation or return terms confirmed before purchase.
Contact: matthew@navigationed.com.au